Welcome to Mavens Home Services!

Thank you for choosing Mavens Home Services. We are dedicated to providing you with exceptional home maintenance and repair services. To ensure a smooth experience, please review our terms and conditions.

1. Definitions

"Company," "we," "our," or "us" refers to Mavens Home Services.
"Customer," "you," or "your" refers to the person or entity booking services with Mavens Home Services.
"Services" refers to the home maintenance and repair services provided by Mavens Home Services.
"Technician" refers to the service professionals employed or contracted by Mavens Home Services.

2. Our Services and Rates

Scope of Work: We offer a range of services including maintenance, repair, plumbing, electrical, carpentry, and general handyman tasks. Detailed descriptions are available on our website.
Service Booking: You can book our services through our website, phone, or email. We will confirm your booking via email.
Service Rates:
- Standard maintenance and handyman services: £50 for the first half-hour and £30 for every half-hour thereafter.
- Gas Safe, Boiler & Heating Repairs: £45 for every half-hour thereafter.
- Specialist Electrical Work: £40 for every half-hour thereafter.
Survey Fee: If we are unable to carry out the work upon arrival, a stand-alone survey fee of £50 will apply.
Additional Materials: Costs for additional materials such as paint will be passed on to you, including any discounts we obtain on your behalf. Any time spent collecting additional materials will be charged at our basic rates.
Non-Local Call-outs: If significant travel is involved outside of the listed areas, a mileage fee may be added. You will be informed of any such charges when you make the booking.
Survey and Quote Visit: The visit costs £50 + VAT. If the total value of the work exceeds £500, we’ll deduct the survey fee from your final invoice.
- Payment: The £50 + VAT fee is payable at the time of booking. After the survey, we will provide you with a detailed quote for the project.
- What to Expect: The survey is booked as a half-hour slot, during which the handyman will evaluate the work required. In most cases, the actual work will need to be scheduled for a separate visit. However, if the job is straightforward and time allows, it may be possible to complete the work during the same visit.
- Quote Delivery: Please allow up to 5 working days for us to produce and send you a detailed quote via email.

3. Your Obligations

Access: Please ensure our technician has access to the property and the necessary areas. This includes access to utilities such as water and electricity.
Safety: Ensure the work environment is safe and free from hazards. Inform us of any known hazards before work begins.
Permits and Approvals: It is your responsibility to obtain any necessary permits or approvals for the work.
Work Commissioned by Tenants: If you are a tenant, please ensure you have permission from your landlord before booking our services.
Project Description: Provide a detailed and honest description of the work needed and highlight any known issues. Upload photos if possible.
Preparation of Work Area: Ensure the work area is clear of personal items, obstructions, and pets before the technician arrives.
Utility Availability: Confirm that necessary utilities (water, electricity) are available and operational during the service period.
Waste Disposal: We do not offer rubbish removal due to licensing requirements and high disposal costs. You will need to make separate arrangements for waste disposal.

4. Payment Terms

Payment Methods: We accept credit/debit cards, bank transfers, and online payment systems. Payment details will be provided upon booking confirmation.
Payment Schedule: A deposit may be required upon booking, with the balance due upon completion of the work.
Late Payments: In accordance with UK law, late payments may incur additional fees, including an 8% interest rate plus the Bank of England base rate on outstanding balances, and reasonable debt recovery costs.

5. Cancellations and Rescheduling

Customer Cancellations: You can cancel or reschedule a service appointment by providing at least 48 hours' notice. Cancellations with less than 48 hours' notice may incur a cancellation fee. Prior notification must be acknowledged by our team. Text messages or voicemails will not be regarded as valid unless confirmed in writing.
- Charges for Late Cancellations: These will be at least 50% of the booked slot value and not less than the first-hour minimum if canceled on arrival.
- Waiting Time: Delays on arrival will be charged at standard hourly rates.
- Cancellation Fees: Apply where work cannot be carried out due to inaccurate details, customer no-shows, or safety/access issues.
Company Cancellations: We reserve the right to cancel or reschedule a service appointment due to unforeseen circumstances, and in such cases, we will notify you as soon as possible and offer an alternative appointment or a full refund.

6. Liability and Warranty

Service Warranty: We provide a warranty for our services, covering defects in workmanship for a 14 days per the service agreement unless otherwise specified.
Liability: Our liability is limited to the amount paid for the specific service provided. We will not be liable for indirect, incidental, or consequential damages arising from the use of our services.
Customer Property: We will take reasonable care while providing services but are not responsible for pre-existing damage or issues arising from faulty customer-provided materials.

7. Intellectual Property and Use of Marketing Materials

Photographs and Videos: By using our services, you agree to allow Mavens Home Services to take and use photographs, videos, or other media of the completed work for marketing and promotional purposes.
- Customer Rights: Customers have the right to request the removal of any identifiable images or media featuring their property by contacting us directly, and we will promptly honor such requests.
Content Ownership: All media and content created by Mavens Home Services, such as guides, blog posts, and promotional materials, are owned by the company and protected under copyright law.

8. Customer Reviews and Feedback

Publishing of Reviews: Mavens Home Services reserves the right to publish reviews or feedback provided by customers on our website, social media, or other platforms.
Privacy: We will only use personally identifiable information (e.g., customer’s full name) with permission.

9. Health and Safety

Customer and Team Health: If you or any member of your household are suffering from contagious illnesses, please contact us to reschedule your slot.

10. Privacy and Data Protection

Data Collection: We collect personal data necessary for providing our services. This data will be handled in accordance with our Privacy Policy.
Data Use: Your data will only be used for service provision and will not be shared with third parties without consent, except where required by law.

11. Promotions

Any promotional offers provided by Mavens Home Services are stand-alone and cannot be combined with other promotions, discounts, or offers running simultaneously.

12. Employment of Technicians

To protect our business and maintain fair practices, the following legally enforceable clause applies:

Non-Solicitation: Customers agree not to directly employ or solicit the services of any technician employed or contracted by Mavens Home Services for a period of five years from the date of their last service. This clause is legally enforceable and helps ensure a stable workforce and the continuity of high-quality service. Breaching this clause will result in a fee equivalent to the technician’s annual salary being payable to Mavens Home Services.

13. Force Majeure

Mavens Home Services shall not be liable for any delay, failure, or inability to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, labor strikes, pandemics, government restrictions, or other force majeure events.

Limited Liability in Force Majeure Events: In the event of force majeure, Mavens Home Services will make all reasonable efforts to notify the customer and reschedule services at the earliest opportunity, but no liability is assumed for losses or damages resulting from these uncontrollable circumstances.

14. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Contact Information

If you have any questions about these terms and conditions, please contact our team at info@mavenshome.co.uk.

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